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BUSINESS | 1 Year Ago By Richard Darell

Why Japan Has The Best Customer Service In The World [Video]

best-customer-service-japan-video

The company that offers the best customer service is usually the most successful one. Even though it might not have been that way in the past, social media has made that unavoidable. When companies or brands don’t stay on top of their customer service, that’s usually when customers start to abandon ship and look for a better experience. It shouldn’t take much effort to respond to your customers, especially not now that we have social media at our disposal.

Customer service is different around the world. There has been extensive research done in this field, and one of the best customer service experiences can actually be found in Japan. It’s not too surprising considering their entire culture revolves around kindness. So how do you measure the best customer service anyway? It’s not too hard actually. By conducting random queries to the customers themselves, it’s quite easy to get a picture of just how good or bad one’s customer service really is. It’s something that I think more companies and brands should do. It’s as simple as asking your customers how they describe your customer service and then compiling the answers into a statistical overview.

Japan has a very distinct and healthy approach to customer service. It’s not hard to understand why they offer the best customer service in the world when you see videos like the one I am writing about today. To me, customer service is intriguing since there are so many possibilities today. You no longer have to have a room filled with people who continuously answer the phone. Instead, you can use the Internet to accomplish the same tasks. Suddenly offering the best customer support doesn’t have to be a money draining process.

Have a look at his video and marvel over the awesomeness that the best customer service can offer. I am not going to spoil the awesomeness of this video, so just keep watching. If more companies decided to put all their creativity into their customer service experience, I think we would have a whole lot more satisfied customers in the world. Not to mention, a whole different profitability for companies. As they say, a happy customer is a profitable customer. Now, tell me this isn’t the best customer service in the world. Wait for it…

World’s Best Customer Service Can Be Found In Japan

best-customer-service-japan

best-customer-service-japan

Via: [LiveLeak]

 
 
 
 
Author Avatar Image Representation

Author: Richard Darell

Richard Darell is the founder and CEO of Bit Rebels, a multifaceted online news outlet that reports daily on the latest developments in technology, social media, design and everything geek. Today this media entity welcomes more than 2.5 million unique visitors per month and is considered the go to place for people in constant motion. As an Internet entrepreneur, he is dedicated to constantly trying to develop new ways to bring content faster and closer to the end user in a more streamlined way. His excitement for statistics has allowed him to further develop systems that continuously produce accurate and fast-paced analytics to better optimize the approach by which Bit Rebels presents news and content. His graphic design background has proven to be an important tool when designing new systems and features for Bit Rebels since the development of solid and stable code depends entirely on their structure and implemented procedures. Richard currently resides in Stockholm, Sweden and directs the Bit Rebels offices in both Stockholm and Atlanta. You can reach Richard at richard@bitrebels.com

One Comment

Robert Bacal

February 28th, 2013

I’d love more analysis of how Japan differs from, let’s say other countries and cultures, and what truly drives these differences? Any ideas on where to look?

[Reply]

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