Close
Send Us A Tip

Do you have a tip for us? Just like any other popular news site, we accept tips from our readers. It is a quick way to help us find what people are talking about around the globe, what is about to go viral and, of course, what you think should be featured on Bit Rebels.
Please understand that we get hundreds of tips each day, and we can't feature everything. We are dedicatedly looking through all the tips submitted and pick the things we feel will appeal to our audience.

Name * Email *
Website * Related URL *
Subject *
Comment *
Verify That You Are Human... *
+ 3 = 13
Bit Rebels Logo
ecommerce-online-customer-service-infographic
Advertisement
CHECK OUT MORE OF OUR ARTICLES

7 Ways To Provide Exceptional Online Customer Service [Infographic]

3 Years Ago By Diana Adams

We all know that consumers want to deal with customer service issues online these days, but are brands able to keep up? According to recent research by uberVU, the answer is simply no. For example, 65% of the world’s top businesses are on Twitter, but companies only respond to an average of 30% of their customer’s feedback and questions in social media. When it comes to online customer service, it can definitely be a challenge.

This is especially true if the company hasn’t hired someone to specifically take ownership of this responsibility. If you think handling a company’s social media presence isn’t a full time job, check out Workweek Of A Social Media Manager Divided Up By Hours. It’s definitely a full time job, well, if it’s done right that is.

So how can a company that wants to earn a good customer service rep improve their online customer service? This infographic called 7 Ways To Provide Exceptional Customer Service For Ecommerce (by Salesforce Desk) can help. It goes into several different ways your company might be able to improve its online customer service experience for customers.

As a consumer, I particularly like the “online chat” option. When I go to a company website that has online chat, I can just jump on there quickly, ask my question, and get off. I don’t have to wait for an email or a response in social media. It’s typically a very fast way to get a quick customer service issue handled.

Offering multichannel support is another big one. Different people prefer different methods, and although you might want to streamline all your customers into one place, it doesn’t always work like that. Online customer service is here to stay, so it’s time to get on-board if you aren’t already there.

Online Customer Service Tips

(Click Infographic To Enlarge)

ecommerce-online-customer-service-infographic

Via: [visual.ly] Header Image Credit: [MediBeauty Today]

From Around The Web

2 Comments

Jo Hu

July 2nd, 2013

thanks for sharing the informative post again, Diana. Your post really gives me something to chew and digest. looking forward to your updates.

[Reply]

aplusseo

July 23rd, 2013

good to read your post again. thanks for sharing.

[Reply]

Leave A Comment

SUBMIT

css.php